FREE Delivery For All Orders. No GST. Guaranteed Delivery On Time, Else Your Order Is Free*

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A little goes a long way, send joy with our snack boxes from $42 onwards.

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Ice-cream and a bouquet of preserved & dried flowers for you and your loved ones!

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Ring box that will look perfect in photos!

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Terms of Service

A. Payment

1. ONLINE

Singapore Flower Delivery Pte Ltd ("We," "Us," "Our", “Singapore Florist”) accepts all major credit cards, including Visa, Mastercard, and American Express. Online payments are securely processed through Stripe, a leading payment provider, ensuring fast and safe transactions. With our website’s SSL certification, your payment information is encrypted and protected.

2. IN-STORE

In-store payments can be made via PayNow.

3. WHATSAPP

For orders made through WhatsApp, an invoice will be sent via email. Payments can be completed by credit card or bank transfer. If paying via bank transfer, please send a screenshot of the receipt to us on WhatsApp for verification.

B. Ordering Policy

1. NEXT-DAY ORDERING

All bouquets are available for next-day ordering unless stated otherwise.

2. SAME-DAY ORDERING

2.1. Same-day delivery is available for most products unless stated otherwise.

  • 10:00 AM - 2:00 PM slot: Cut-off at 8:00 AM (on the ordering day)
  • 11:00 AM - 3:00 PM slot (Sundays only): Cut-off at 8:30 AM (on the ordering day)
  • 2:00 PM - 6:00 PM slot: Cut-off at 12:30 PM (on the ordering day)
  • 6:00 PM - 10:00 PM slot (weekdays only): Cut-off at 3:30 PM (on the ordering day)

2.2. Delivery slots are allocated on a first-come, first-served basis. Once slots are fully booked, dates will be greyed out.

2.3. We reserve the right to reject orders at its discretion. Customers will be informed promptly in such cases.

3. EXPRESS-DELIVERY ORDERING

Express delivery is available at an additional fee of $25 (unless stated otherwise). Orders for express delivery must be placed at least one hour before the desired delivery time frame.

C. Refunds & Cancellation

1. REFUNDS

1.1. Refunds for online payments will be processed through our secure payment provider.

1.2. Refunds will be reflected in your account within (2) two weeks, and a receipt will be sent via email.

1.3. For bank transfers or any issues encountered, contact us at hello@singaporeflorist.com.sg or WhatsApp (+65 8767 8030).

2. CANCELLATIONS

2.1. For cancellation requests, contact us at hello@singaporeflorist.com.sg or WhatsApp (+65 8767 8030).

2.2. Cancellations made less than 48 hours in advance are eligible for only a 50% refund, as flowers are perishable.

2.3. Cancellations must be made at least 48 hours in advance for an 80%-95% refund (subject to processing fees).

D. General Conditions

We reserve the right to modify, update, suspend, or discontinue any part of our website at any time without prior notice. This includes changes to the content, rules, or functionality of the website. By continuing to use or access our website, you agree to review the Terms periodically and accept any updates or modifications.

While we strive to ensure the accuracy of all information on our site, including pricing and product details, occasional errors may occur. In the event that a product is mistakenly listed at an incorrect price or with inaccurate information, we reserve the right to either cancel the order or adjust the price accordingly if you wish to proceed with the purchase. Additionally, we retain the right to cancel any orders that appear to be fraudulent or invalid.

E. Seasonal Availability of Flowers

We are dedicated to ensuring your bouquets arrive fresh, consistent, and true to your order. However, flowers are seasonal and subject to availability from farms and orchards.

While we cannot promise that every arrangement will look exactly like the ones you see on our website (due to natural variations), you can trust us to create a bouquet that is equally beautiful.

If the main flower in your chosen arrangement is unavailable, we will substitute it with blooms of comparable or superior quality and value. Filler flowers, which add body and charm to the bouquet, are also influenced by seasonal availability.

Our priority is to maintain the style and aesthetic of the original design. Rest assured, your bouquet will retain its elegance and delight, no matter the season.

F. SMS Mobile Message Marketing Program

We offers a mobile messaging program (the "Program") subject to these Mobile Messaging Terms and Conditions and our Privacy Policy (the "Agreement"). By opting in or participating, you agree to these terms, including resolving disputes through binding, individual-only arbitration as outlined in the "Dispute Resolution" section. This Agreement applies solely to the Program and does not modify other Terms and Conditions or the Privacy Policy that may govern your relationship with us in other contexts.

1. User Opt-In: By opting into the Program, you acknowledge that message and data rates may apply. Message frequency will vary based on your subscription preferences.

2. Program Description: Participants can expect to receive messages regarding marketing, promotions, payments, deliveries, and sales of goods. This may include checkout reminders and other related notifications.

3. Cost and Frequency: The frequency of messages may vary daily, weekly, or monthly, depending on the specific promotions or updates.

4. Disclaimer of Warranty: Mobile carriers are not responsible for any delayed or undelivered messages.

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